Our Reviews
Susan M|2023 Buick Enclave
Confirmed Service Customer
3/3/2025
William was wonderful. He knew my last experience was not well and went above and beyond. His customer service was a 10!!
3/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
FREEPORT, NY
Anthony M|2025 GMC Acadia
Confirmed Sales Customer
4/1/2025
As always, Rochelle and team were the very best! that's the #1 reason why I'm on my, I believe, 5th or 6th straight vehicle lease with North Bay.
ROCHELLE FISCHER
4/2/2025
Hello there, we appreciate your positive review about your recent experience with us! We are very happy we could provide you with a positive experience. We want to sincerely thank you for choosing North Bay Cadillac and we hope to see you again soon!
EAST NORWICH, NY
Kawsar B|2023 Buick Enclave
Confirmed Service Customer
3/3/2025
Good….
3/4/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
BRONX, NY
Barry W|2017 GMC Terrain
Confirmed Service Customer
3/21/2025
Professional and courteous staff.
3/22/2025
Hello Barry! We're so grateful for your positive feedback! It motivates us to keep delivering the best service possible. We can’t wait to assist you again soon!
MIDDLE VILLAGE, NY
Eric D|2021 Buick Enclave
Confirmed Service Customer
4/23/2025
Frankly, this is many times in a row its taken an excessive amount of time to simply perform and oil change and tire rotation. I booked an appointment at 1:00 each time (rather than the am) to get in and out in under an hour. I made that expectation clear when I called prior to the service this time. Yet it still took almost 1.5 hours to perform this service.
4/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NORTH BELLMORE, NY
Rochelle F|2023 Buick Envision
Confirmed Service Customer
4/23/2025
Great dealership!
4/24/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
LITTLE NECK, NY
Karen B|2017 GMC Acadia
Confirmed Service Customer
4/24/2025
My Service Quordinator Barry and the staff where great
4/25/2025
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
GLEN HEAD, NY
Beker M|2021 GMC Yukon
Confirmed Service Customer
4/24/2025
my appointment was on time, finished on time. great service.
4/25/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
ROSLYN HEIGHTS, NY
Linda H|2024 Buick Encore GX
Confirmed Service Customer
5/1/2025
Overall good experience as always but they said they would wash my car and didn’t and my drivers side window wouldn’t open for a day Still good experience and friendly
5/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GLEN COVE, NY
John M|2024 GMC Yukon
Confirmed Service Customer
5/7/2025
All services done as promised
5/8/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GARDEN CITY, NY
Christopher L|2023 Buick Encore GX
Confirmed Service Customer
5/12/2025
Clean and comfortable
5/13/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
OCEANSIDE, NY
Chris M|2024 GMC Sierra 1500
Confirmed Service Customer
5/15/2025
I made it clear to them that my right front seat rattles when I picked up the truck they told me they address it as soon as I got in the car, any slight bump I hit it rattles so that means they never checked it. But they make sure they sold me all the other products besides the oil change, which I agreed to, and I think that was the only thing that the dealership was interested in. Very disappointed.
5/16/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
LITTLE NECK, NY
Deonarine R|2019 GMC Acadia
Confirmed Service Customer
4/16/2025
courteous service
4/17/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
JAMAICA, NY
Enrico A|2022 GMC Yukon XL
Confirmed Service Customer
4/25/2025
wonderful experience
4/26/2025
Wow, we’re thrilled to hear you had such a wonderful experience with us! If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help!
LOCUST VALLEY, NY
Steven A|2025 GMC Yukon
Confirmed Sales Customer
4/28/2025
Marcelo Nunez was great!. Super responsive to calls and text with Zero pressure to buy. Made our decision easy and had us in our new Yukon same day in a few hours Thanks, Steve A
MARCELO NUNEZ
4/29/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
EAST NORWICH, NY
Sreenivasan S|2024 GMC Yukon XL 1500
Confirmed Service Customer
5/11/2025
good
5/12/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
FLORAL PARK, NY
Michelle C|2025 GMC Sierra 1500
Confirmed Sales Customer
5/23/2025
Top notch. Best experience.
MARCELO NUNEZ
5/24/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
LOCUST VALLEY, NY
John M|2024 GMC Terrain
Confirmed Service Customer
6/25/2025
William was very helpful and nice
6/26/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at North Bay Cadillac!
FLUSHING, NY
Arif O|2025 GMC Yukon
Confirmed Sales Customer
6/28/2025
I was able to order the vehicle with fast allocation thanks to Jerry. Thank you.
JERRY KOUTROULOS
6/29/2025
Hi, we're happy you found our staff to be so supportive during your experience here at North Bay Cadillac! We sincerely value your business and look forward to your next visit. Take care!
WESTBURY, NY
Michael K|2019 GMC Terrain
Confirmed Service Customer
6/30/2025
Have always gotten the best service
7/1/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing North Bay Cadillac and we hope to see you again soon!
WEST HEMPSTEAD, NY
Meaghan L|2021 GMC Terrain
Confirmed Service Customer
5/21/2025
Came in for a free oil change, they also replaced my wiper blades and no cost. Work was done in less time than I was told.
5/22/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing North Bay Cadillac and we hope to see you again soon!
PORT WASHINGTON, NY
Joseph T|2024 GMC Terrain
Confirmed Service Customer
6/16/2025
excellent
6/17/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
MANHASSET HILLS, NY
Philip St. C|2025 GMC Sierra 1500
Confirmed Sales Customer
6/23/2025
Incredible friendly service. Encouraging sales people who directed me to all of the options available. I definitely felt like the “extras” were in my bed or interest but I did not feel pressured.
MARCELO NUNEZ
6/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WILTON, CT
Michael K|2019 GMC Terrain
Confirmed Service Customer
8/11/2025
Excellent
8/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WEST HEMPSTEAD, NY
Ann P|2026 GMC Terrain
Confirmed Sales Customer
8/17/2025
All around excellent service in bring new vehicle. Process was easy & efficient. Only one complaint there was absolutely no windshield washer fluid in brand new car.
ROCHELLE FISCHER
8/18/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BAYSIDE, NY
Robert F|2021 GMC 1500 Sierra
Confirmed Service Customer
8/20/2025
Good
8/21/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Floral Park, NY
Eileen K|2020 GMC Terrain
Confirmed Service Customer
8/14/2025
Excellent service (William)
8/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ELMONT, NY
Deonarine R|2019 GMC Acadia
Confirmed Service Customer
8/25/2025
very good
8/26/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
JAMAICA, NY
Jeffrey C|2025 GMC Acadia
Confirmed Sales Customer
9/1/2025
Rochelle Fischer was excellent and extremely helpful and courteous. Best salesperson we’ve dealt with through 4 vehicles with this dealership. Hope to deal with her again. Also an excellent experience finalizing paperwork, quick and smooth.
ROCHELLE FISCHER
9/2/2025
It’s incredible to know Rochelle has earned your trust across four vehicles—what a wonderful compliment! We look forward to welcoming you again on your next visit and making it just as smooth.
EAST WILLISTON, NY
Aaron K|2024 GMC Yukon XL 1500
Confirmed Service Customer
9/7/2025
William And the team are outstanding. Thank you!!
9/8/2025
Hi there! We're so happy we were able to help you out! We're looking forward to your next visit with us!
ROSLYN, NY
Gauntlett S|2024 GMC Sierra 1500
Confirmed Service Customer
9/15/2025
I purchased a service maintenance packet at time of leasing. I was not informed that the packet only had 3 oil changes for the time of the lease. I went for service on 9/11 and was told that I had use up all the oil change and I would need to pay for the oil change of $275. I was not told on my last oil change that it was the last one and would need to pay on my upcoming oil change. They also did not check to see that they did not use my first oil change and then told me it was expired when they are the one that did use it as the first oil change. After going back and forth at the end I was able to get my oil change by honoring my GMC first oil change. Also spilling oil on my engine and giving back my truck with oil smell that I had to smell for over 1 week with further embarrassment to the service team by telling me that the tech was 2 short to reach the hole. WOW.
9/16/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
MILFORD, PA
Martha B|2024 GMC Yukon XL 1500
Confirmed Service Customer
9/26/2025
I got a same day appt and William was amazing at getting my car through quickly.
9/27/2025
William will be thrilled to hear your feedback! We’re glad your service was quick and efficient, and we look forward to welcoming you again on your next visit.
OYSTER BAY, NY
Janet F|2020 Buick Encore GX
Confirmed Service Customer
9/28/2025
The service staff have always been very knowledgeable, pleasant and professional and this recent experience was no different.
9/30/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
WEST HEMSPTEAD, NY
Monika P|2021 GMC Terrain
Confirmed Service Customer
8/24/2025
Zero communication, car not fixed, they made it worst
8/25/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
FLUSHING, NY
Dov L|2025 GMC Yukon
Confirmed Sales Customer
8/27/2025
Except for that they pushed me very hard to buy tire insurance and delayed delivery until I called them back regarding this while I already settled all with my broker. That was really uncalled for..
JOEY YADGAR
8/28/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
POMONA, NY
Jaclyn H|2025 GMC Yukon
Confirmed Sales Customer
9/12/2025
Rochelle was amazing in helping track down the vehicle I wanted and ensuring the entire process was seamless and smooth. There were no surprises, and she delivered on everything she promised. I love the car and the service from North Bay...that's why I drove 3 hours from NJ to purchase my vehicle. Rochelle made all the difference.
ROCHELLE FISCHER
9/13/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Jaclyn! We look forward to helping again in the future. Best wishes, North Bay Cadillac
COLTS NECK, NJ
Jarrett M|2025 GMC Yukon XL 1500
Confirmed Sales Customer
9/19/2025
Jerry K was fantastic!
JERRY KOUTROULOS
9/20/2025
Jerry will be thrilled to hear your kind words! Providing fantastic service is exactly what we strive for every day. Wishing you a fantastic day!
WENHAM, MA
Behrouz S|2024 Buick Encore GX
Confirmed Service Customer
10/16/2025
We were happy
10/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
GREAT NECK, NY
Michele K|2018 Buick Encore
Confirmed Service Customer
10/20/2025
I had a pleasant meeting with Peter as Service Advisor. He was patient and explained what I needed to get a Fuel Injection Cleaner Service next time, as it is not emergency. Overall, they checked and inspected everything like oil and filter change. Thank you
10/21/2025
Hi, thank you for taking the time to leave us this information about your recent visit! Our staff is committed to providing each of our clients with the best automotive experience. We hope to be of service to you again in the future. Take care!
DOUGLASTON, NY
Christopher L|2023 Buick Encore GX
Confirmed Service Customer
12/9/2025
Quick and effective service
12/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at North Bay Cadillac! We hope to be of service to you again in the future. Best wishes, North Bay Cadillac
OCEANSIDE, NY
Karen B|2017 GMC Acadia
Confirmed Service Customer
10/6/2025
Very efficient and professional
10/7/2025
Thank you for your feedback! We’re glad your visit was efficient and professional, and we’ll continue providing smooth, reliable service every time you come in.
GLEN HEAD, NY
George G|2020 GMC Terrain
Confirmed Service Customer
10/21/2025
nice people...nice chairs.....fast service...early in first out
10/22/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FLUSHING, NY
Arturo S|2024 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
Excellent service quick and people that work there are very professional and friendly highly recommended
11/13/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
MIDDLETOWN, NY
Jay K|2026 GMC Terrain
Confirmed Sales Customer
11/19/2025
Rochelle was great to work with. This is our 4th time working with her and 5th car from this dealership.
ROCHELLE FISCHER
11/20/2025
Thank you for your loyal and glowing feedback—Rochelle will be delighted to know she remains a trusted part of your car-buying journey, and your fifth vehicle with us adds a wonderful sense of shared history we truly value.
NORTH BELLMORE, NY
John M|2020 GMC Acadia
Confirmed Service Customer
11/24/2025
Very nice and informative
11/25/2025
We’re glad our team could make your visit both pleasant and informative! Sharing knowledge and providing helpful guidance is always a priority.
LITTLE NECK, NY
Paul H|2026 GMC HUMMER EV Pickup
Confirmed Sales Customer
12/2/2025
Everyone I worked with was friendly, straightforward, and professional. I really appreciated how smooth the whole process felt—no pressure, clear communication, and you made sure all my questions were answered. The truck was exactly what I was looking for, and I drove off feeling confident and taken care of.
JERRY KOUTROULOS
12/3/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing North Bay Cadillac and we hope to see you again soon!
STATEN ISLAND, NY
James D|2026 GMC Terrain
Confirmed Sales Customer
12/3/2025
I’ve been consistently impressed with the professionalism and expertise of the staff. Everyone was highly efficient, approachable, and eager to ensure all my needs were met once again truly exceeded my expectations.
ROCHELLE FISCHER
12/4/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at North Bay Cadillac!
PORT WASHINGTON, NY
Martha B|2024 GMC Yukon XL 1500
Confirmed Service Customer
12/12/2025
Will was excellent.
12/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
OYSTER BAY, NY
Eugene A|2019 GMC 1500 Sierra
Confirmed Service Customer
1/7/2026
as per requests service preformed in timely manner
1/8/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
NORTH MASSAPEQUA, NY
Frederick B|2023 GMC Acadia
Confirmed Service Customer
1/19/2026
I have bee having cars serviced for over 40 years and Northbay is the best service center I have ever used.
1/20/2026
Hello, thank you for taking the time to leave us this review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at North Bay Cadillac!
OLD BETHPAGE, NY
Steven S|2021 GMC Terrain
Confirmed Service Customer
12/26/2025
It took a week for my car to get fixed for an easy part. And $800 for doing work is a joke
12/27/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
FARMINGDALE, NY
Joseph T|2024 GMC Terrain
Confirmed Service Customer
1/5/2026
great
1/6/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
MANHASSET HILLS, NY
